Quality Policy

Blacksmiths is committed to an operating philosophy based on open communication, integrity in serving our customers, fairness and concern for our employees and responsibility to the communities within which we operate. Our vision is to exceed customer expectations for quality, safety, cost, delivery and value. Additionally, we are dedicated to creating a profitable business culture based on the following principles:

Our people

Blacksmiths is committed to equality in employment opportunity and rewards, embracing wholeheartedly the cultural diversity within the communities we call home. Our employees’ welfare and interests are foremost throughout all aspects of our business and how we conduct our affairs.

The company holds five quality principles in relation to its people:

  1. Creating and nurturing an environment of success based on honesty and integrity.
  2. Equitable sharing in the success of the company.
  3. Empowerment through training and communication.
  4. Individual growth and equal opportunity.
  5. Designing and providing a safe and secure work environment.

Our clients

Our clients’ needs represent the highest priority within our business. We will consistently deliver services and products that meet or exceed client requirements and expectations, and proactively seek client feedback to inform continuous improvement.

Our quality

Blacksmiths recognises that delivering quality is a dynamic process that requires careful and consistent management and adjustment to meet the changing needs and expectations of its clients and other interested parties. As such, we operate a Quality Management System that aligns with ISO 9001: 2015 to ensure that our business processes are carefully planned, monitored, measured and controlled to promote a continual improvement in our quality performance.